SHIPPING & RETURNS
SHIPPING POLICY
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Shipping Methods and Rates:
We offer a variety of shipping methods to accommodate your needs. Shipping rates are calculated based on the weight of your order, the shipping destination, and the selected shipping method. You can view the shipping costs for your order during the checkout process before completing your purchase.
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Processing Time:
Orders are typically processed and shipped within 5 business days of receiving payment. Please note that processing times may vary depending on order volume and product availability. You will receive a confirmation email with tracking information once your order has been shipped.
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Delivery Time:
Delivery times vary depending on your location and the shipping method selected. Expedited shipping options are available for customers who need their orders to arrive more quickly.
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International Shipping:
We offer international shipping to many countries worldwide. Please note that international shipping may incur additional fees such as customs duties or import taxes, which are the responsibility of the recipient. Shipping times for international orders may vary depending on customs clearance procedures and other factors beyond our control.
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Lost or Damaged Packages:
We take great care to ensure that your order is packaged securely and shipped safely. However, if your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue.
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Address Accuracy:
It is the customer's responsibility to provide accurate and complete shipping address information during checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information. Please double-check your shipping address details to ensure smooth delivery of your order.
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Shipping Fees and Charges:
Shipping fees are non-refundable and are the responsibility of the customer. Additional fees may apply for expedited shipping or other special services. Customers are responsible for any customs duties or import taxes incurred for international orders.
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PO Boxes and APO/FPO Addresses:
We ship to PO boxes and APO/FPO addresses using standard shipping methods. Delays or return-to-sender situations caused by incorrect or incomplete address information may result in additional fees or charges, which are the responsibility of the customer. We recommend ensuring that your shipping address details are accurate and up-to-date to avoid any potential delivery complications.
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Shipping Notifications:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking information to monitor the status and location of your package until it reaches your doorstep.
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Contact Us:
If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team for assistance. We're here to help make your shopping experience as smooth and enjoyable as possible.
RETURN & EXCHANGE POLICY
At The Traveling Sun Boutique, we strive to ensure your complete satisfaction with your purchase. While we do not accept returns, we are happy to facilitate exchanges for eligible items within 7 days of purchase. Eligible items for exchange exclude final sale products, including but not limited to accessories, swimwear, undergarments, and clearance items.
To be eligible for an exchange, the item must be in its original condition, unworn, free of defects, and still have all tags attached. Please note that customers are responsible for any shipping costs associated with the exchange. Additionally, please be aware that The Traveling Sun Boutique is not responsible if there is no product in stock to exchange the item, and this circumstance may result in the inability to exchange the item due to the unpredictability of inventory. To initiate an exchange, please contact our customer support team with your order details, and we will be happy to assist you further.