FAQ

We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. You can select your preferred payment method during the checkout process.

Yes, we take the security of your payment information seriously. Our website is equipped with encryption technology to ensure that your personal and payment details are protected during transactions.

At this time, we do not offer installment payments or layaway plans. All orders must be paid in full at the time of purchase.

Shipping costs vary depending on your location, the shipping method selected, and the weight of your order. You can view the shipping costs for your order during the checkout process before completing your purchase.

Yes, we offer free shipping on orders over a certain amount. The threshold for free shipping may vary depending on your location. Please refer to our shipping policy for more information on eligibility and conditions.

Delivery times vary depending on your location and the shipping method selected. Once your order has been processed and shipped, you will receive a tracking number to monitor the status and estimated delivery date of your package.

Yes, we offer expedited shipping options for customers who need their orders to arrive quickly. During the checkout process, you can select the expedited shipping option that best suits your needs.

Absolutely! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package until it reaches your doorstep.

Yes, we offer international shipping to many countries worldwide. However, please note that international shipping may incur additional fees such as customs duties or import taxes, which are the responsibility of the recipient.

Yes, we ship to PO boxes and APO/FPO addresses using standard shipping methods. We kindly remind customers that we are not responsible for any shipping fees or issues incurred if packages do not fit in a PO Box or are not picked up in a timely manner. It is the customer's responsibility to ensure that the shipping address provided is accurate and capable of receiving packages, including providing necessary information for delivery to PO Boxes or APO/FPO addresses. Delays or return-to-sender situations caused by incorrect or incomplete address information may result in additional fees or charges, which are the responsibility of the customer. We recommend ensuring that your shipping address details are accurate and up-to-date to avoid any potential delivery complications.

We're dedicated to ensuring you're satisfied with your purchase. While we don't offer returns, we're happy to facilitate exchanges for select items that don't fit as long as they are unworn, undamaged, and still have their original tags attached. We understand the importance of finding the perfect fit and want to make your shopping experience as seamless as possible. If you need assistance with an exchange, please reach out to our customer support team, and we'll be more than happy to assist you further.

Most items are eligible for exchange as long as they meet our exchange criteria. However, certain items such as accessories, swim suits, undergarments, and items tagged or listed as "clearance" or "final sale" cannot be exchanged or returned.

We kindly ask that you initiate the exchange process within 7 days of receiving your order.

There are no additional fees for exchanges, but you will be responsible for any price differences between the exchanged items, including shipping costs associated with sending the original item back to us.

At this time, we do not provide prepaid return shipping labels for exchanges. Customers are responsible for covering the cost of return shipping unless the exchange is due to an error on our part.

While we strive to maintain a diverse inventory, we cannot always guarantee the availability of specific items due to high demand or limited stock. In such circumstances, if the item you wish to exchange for is out of stock, we may not be able to fulfill the exchange request immediately. However, we'll do our best to provide alternative options. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance.